You have damage that is insured in your contract and you urgently need help? Then contact the assistance.

What is included in your assistance 24h/7 ?

• Request information from our information service
  
• Help for small services or work
  
• Help for your central heating system or central water heater
  
• Assistance after a disaster, including:
  
• • A replacement car
    
  • An ambulance to the hospital
    
  • The home helper
    
  • The adoption of emergency measures
    
  • Moving your furniture
    
  • Monitoring
    
  • Cleaning service
    
  • The care of children or disabled persons
    
  • The reception of dogs and cats
    
  • Returning home earlier
    
  • Sending urgent messages
    
  • The search for a hotel room
    
• Your keys are lost or your lock is unusable
  
• Assistance in the event of an accident in the insured building
  

We pay for the damaged due to fire when you are responsible :

• Getting distracted while cooking and causing a fire? You're covered!
  
• You fall asleep when you are smoking and this triggers a fire. We pay for the damage to the building and, if you are insured, for the damage to your content.
  
• You get covered as well if during your romantic dinner one of the candles starts a fire.
  

• If you overload a power point and some damages are caused to the building due to the surcharge you are covered with us.
  
• We will cover the costs of investigating the cause of the damage.
  

Material damage from smoke and soot caused by a sudden, unexpected event for which you are responsible.

• We will compensate for the cleaning of every surface.
  

Damage caused to the building by water or fuel oil for which you are responsible.

• You launched the washing machine in the evening and the next day you have the floor overflood with water because of a leak, the damages linked to this leak will be reimbursed.
  
• You got distracted and forgot to turn off the water of your bath and it overflows, we will pay for the damages and for those at your neighbours.
  
• There is damage to the parquet in the living room caused by a crack in your aquarium. This damage will be reimbursed.
  

If as a tenant you are obliged to leave your apartment or home before the end of the rental agreement, we will, under certain conditions, pay the penalties that you must pay to the owner in accordance with the law applicable to the rental agreement of the main residence.

The coverage is applicable if the rental agreement has been terminated for one of the following reasons :

• Death of a cohabiting family member.
  
• When you have to take care of a family member, living more than 50 km from your current home.
  
• Divorce / separation in case of legal cohabitation.
  
• Professional transfer abroad or acceptance of a job more than 100 km from your current home
  

• You’ll get paid for the damage to the insured glass when it breaks or bursts.
  

This coverage pays for damage to third parties caused by you and the people who share your home.

We do not pay for the damage where you are contractually liable.

If you are under 18 years old and cause damage due to serious misconduct (for example drunkenness) and you are responsible? Then we reserve the right to recover the expenses from you.

Material damage to your personal belongings.

Cover your content in case of theft or vandalism. You can choose to cover it at 100% or 50%.

Euromex protects you against unexpected expenses in a legal dispute.

It concerns, among other things :
- disputes with the fire insurer (difference in opinion with regards to the application of the insurance conditions) ;
- claims to compensate for incidental damage to your content caused by a third party ;
- compensation for material damage this is indisputable and caused by a third party who is insolvent,…

Material damage to the bike or theft of the bike.